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Christmas is just around the corner – which means your ecommerce business should be ready to meet the upsurge in demand the festive season brings.
Get it right and you benefit from a substantial profit boost AND the likelihood of repeat business.
But get it wrong, and the potential for negative feedback from your customers – and plummeting ratings – is a very real possibility.
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Yesterday, Wednesday 6th November, was the official launch of our End-to-End delivery service in Manchester. This was the first day that our TNT Posties were out delivering mail items to local residents and businesses in the area.
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Lee Faulkner started working at TNT Post in June 2012, when the company started its end-to-end delivery service in to South West London.
Starting with us as a TNT Postie, Lee’s career moved on to him mentoring new posties as a Buddy. Since Christmas 2012 he has been a Team Leader at our Southfield Depot.
We caught up with Lee to ask him a few questions about himself and life at TNT Post.
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Our TNT Post Posties deliver your mail through our E2E delivery service either on foot or by bike. Whether they are cycling or walking, our posties cover some extensive distances on a day-to-day basis (over 51,000 miles per week). This means that in an average week, they can walk more than twice around the world!
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The British weather can never be described as boring – and talking about it is one of the nation’s favourite pastimes. Whatever the weather, come wind, rain or hail, our delivery team are on hand to offer a friendly smile and stop for a quick chat (not just about the weather) with shopkeepers and home owners whilst going about their day.
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Over the past 18 months, parts of London have witnessed a new type of postie walking the streets.
Dressed in a distinct black and orange uniform, travelling either on foot or by bike, TNT Post Posties are hand delivering mail to local residents and businesses.
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Mail items can be anything from a personal letter, leaflet, a purchased package item or even unaddressed mail.
There are certain types of mail that people want to receive and if you are a retailer or e-commerce business, understanding which items these are, is important to you and your business. For Example, some types of mail that offers a benefit, will receive a positive feeling which in turn will help with increased enquiries
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Since April 2012, we’ve been providing an end-to-end delivery service – which includes collecting, sorting and delivering post – with the help of our dedicated posties and innovative track and trace technology designed to improve delivery efficiency.
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Christmas is only 12 weeks away and the mad shopping rush has already started!
With a 17.5% year on year increase of online shoppers at Christmas time, it is expected that £87billion will be spent online this year. The e-commerce world has grown massively as it is a convenience to avoid the shops and getting caught up in the waves of manic shoppers.
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Good customer service can be the difference between a booming business gaining new customers and keeping old ones, and a firm in free-fall struggling to meet their customers’ requirements and losing revenue hand over fist.
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