FAQ
Our business customer’s frequently asked questions can be found below. Simply select a topic and then a category to view the answers. If you are a consumer with a question, please select the Consumer tab above.
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Answer
- The type of service you use determines how we need you to present your mail. We always need to receive the correct documentation with your mail, and if you are using our Premier service, your bags and trays must be clearly labelled. For more information about how to present mail for each of our services, please refer to the Product User Guide or our Guides on Presenting your Mail.
- Depending on the type and volume of mail you’re sending, we may need you to give us more notice than usual. We need you to let us know 2 weeks in advance if you’re sending more than the following volumes:
Letter - 500,000 items or more
Large Letter – 150,000 items or more
Packets – 20,000 items or more.
- In 2003 the British postal market was opened up, ending a 350 year Royal Mail monopoly and giving UK businesses greater choice in their preferred mail service provider. Downstream Access, or DSA, is the name used to explain the process in which we collect and sort mail, before handing it over to Royal Mail to deliver.
- In the main, Royal Mail will continue to deliver the mail which TNT Post has collected and sorted, however, in some parts of the UK we are now operating our own delivery service. For questions regarding items delivered by us, please see our consumer FAQs by clicking the tab above.
- We offer a wide range of delivery options. Use our product wizard to find out which of our services is right for you.
- We have a regional customer service department dedicated to you. Click here to find the relevant contact number, or alternatively contact us to submit an enquiry
- Complete the Enquiry Form here and we’ll arrange for your Account Manager to get in touch with you.
- We work really hard to maintain the high quality of service our customers expect from us, but if you’re not completely happy, we’re here to help. Information on how you can contact us can be found here
- TNT Post was established in the UK in 2003 with our first client, Sky, signing in 2004. Our parent company, PostNL (the Dutch Post Office) have been delivering mail in the Netherlands for over 200 years.
- Due to our vast portfolio of services, we are able to offer mail solutions to large corporates as well as public sector organisations and SMEs. Our customers include Sky, BT, Barclays, Tesco and HMRC.
- Yes. Contact your account manager or submit an enquiry to learn more about our international service.
- We are working with the Olympic Delivery Authority (ODA) to ensure that any service disruption due to road closures or local events during the London 2012 Olympics is kept to a minimum. We’ll be sharing further information as it becomes available.
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FAQ
Consumer’s frequently asked questions can be found below. Simply select a topic and then a category to view the answers. If you are a business customer with a question, please select the Business Customer tab above.
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Answers
- Yes, they will. TNT Post will simply be an alternative postal delivery provider, giving business customers greater choice.
- Yes, it will be no different to any delivery service such as the milk, Tesco or deliveries from online retailers.
- We have been operating in the UK postal market since 2004 collecting and sorting mail for business customers before passing to Royal Mail for delivery to businesses and homes. In the Netherlands we are the equivalent of Royal Mail and have been delivering mail for several hundred years. In addition we have also started this service in Italy and Germany so we have the expertise and experience which we can then adapt for the UK.
- The needs of clients who use the industry have changed and there is less need to deliver mail before someone leaves for work. So we are being more flexible in our delivery times which will enable us to offer employment opportunities for those looking for flexible hours such as mums whose children are at school but still need to be available to drop off and pick up their children.
- We will be delivering business to consumer mail such as bills and statements.
- A range of our clients that have mail for the area we are delivering within.
- We are starting the project with a trial in the West London and we will announce new locations as and when we expand the service.
- No, it is the choice of the businesses that are sending you the mail.
- If an item will not fit through the letterbox the postman will ring the doorbell to deliver the item. If the recipient is not at home and there is no answer the item will be taken back to the delivery unit and redelivered on an alternative day.
- TNT Post will have obtained a key having contacted and been authorised by the Management company or owner of the building.
- No - it is not a business to consumer service, however, every item of mail will be tracked.
- We collect the mail from the customer, sort the mail when required, and then truck it to a mail distribution depot for delivery by postal operatives.
- TNT Postmen will be wearing TNT Post branded uniforms and they will be carrying a TNT Post identity card.
- All staff will undergo thorough training before they start delivering and they will continue to receive on the job coaching and support to ensure we maintain the high standards of quality we expect from our staff.
- The security of mail is of paramount importance, which is why all employees will be vetted in line with the Mail Integrity Code of Practice (MICOP) providing reassurance that your mail is safe.
- We are happy to receive applications from experienced postal delivery people.
- No, we are creating job opportunities and if Royal Mail staff affected by the modernisation would like to apply for jobs we will happily receive applications.
- If your letter was delivered by TNT Post it will have the following mark in the top right hand corner of the envelope.
- We currently offer a business to consumer service so we will not be selling stamps. Promotional stamps are available for use by business customers but they do not have a monetary value.
- There will not be TNT Post boxes for the general public to use as this is a business to consumer service.
- Please contact our customer services team by emailing them at [email protected] or phoning 0845 601 5827 with your question and preferred method of contact details.
- We work very hard to ensure the service we provide is of the highest standard, however, if you’re dissatisfied with your TNT Post delivery, you can contact Customer Services at [email protected]
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